Make Employees Safe Again.
De-escalate Any Crisis, Immediately.
Prepare professionals to recognize warning signs, communicate effectively, de-escalate difficult behavior, and respond with greater confidence when a crisis occurs.
CPIT®-Based Training • Trusted Since 2004 • Online and On-Location
Watch & Learn How Our Training Can Transform Your Workplace
Proven Results
The Numbers Tell the Story
CCG training has reached professionals across industries while helping organizations achieve meaningful improvements in safety-related outcomes.
Industries We Serve
Training for Professionals Who Manage Difficult Behavior
CCG supports organizations whose employees interact with individuals or groups who may become angry, aggressive, emotionally distressed, disruptive, or potentially violent.
Corporate
Recognize concerning behavior, de-escalate aggression, and improve workplace safety.
Healthcare
Respond safely to distressed or escalating patients, clients, and visitors.
Education
Prevent escalation and respond appropriately to behavioral crises in schools.
Public Safety
Strengthen crisis communication and de-escalation skills in emergencies.
Organizations We Have Served
Trusted by Professionals Across Industries
Professional Crisis-Prevention & Intervention Training With Results
Flexible training for individual professionals, teams, and organizations across the United States, Canada, and beyond.
22
Years of Specialized Training
Serving clients since March 2004 with a focus on crisis prevention, intervention, and de-escalation.
United States & Canada
Serving organizations across all 50 states, Canada, and beyond.
Customizable
Training That Fits
CCG works with each client to find the right training format—individual, online, instructor-led, or hybrid.
The CCG Training Approach
Build Capability Before a Crisis Occurs
When behavior begins to escalate, employees need more than policies or theory. CCG training builds practical capability across the full progression of a difficult encounter.
01 Prevent
Reduce Escalation
Understand how everyday responses and environments can influence behavior.
02 Recognize
Spot Warning Signs
Notice when behavior is changing and an encounter is moving toward crisis.
03 Communicate
Respond With Purpose
Use clear communication instead of improvising under pressure.
04 De-Escalate
Lower Tension Safely
Apply practical techniques that support calmer, safer interactions.
05 Respond
Take Appropriate Action
Respond safely and within your role when a crisis does occur.
Training Solutions
Choose the Training That Fits Your Need
Build individual capability through online certification or prepare an entire team with instructor-led training.
Online Crisis Prevention
Online Crisis Prevention Intervention Certification
Comprehensive online training in crisis prevention, intervention, de-escalation, and safe response.
Live, On-Site Training
On-Location CPIT® Training
Instructor-led training focused on the real situations your employees may encounter.
De-escalation Specific
Online De-Escalation Training Certification
Focused training for recognizing escalation, communicating effectively, and reducing tension.
Why CCG
Specialized Crisis Prevention & Intervention Training (CPIT)® Since 2004
CCG focuses on practical human behavior skills—not simply course completion. Our training is designed to help professionals feel more capable and prepared during difficult encounters.
- Training history dating to 2004
- BBB A+ rated
- Licensed and insured
- Veteran-owned business
- Online and on-location training
- Serving all 50 states, Canada, and beyond
More About CCG
See the Training and the People Behind It
Learn more about our company, our work, and the online training experience.
Company History
Filmed 2014
CCG In The News
Featured 2016
Online Training Example
Hazelden Graduate School
Prepare Your People for the Encounters That Matter
Explore online certification or speak with CCG about practical crisis prevention and de-escalation training for your organization.