Human Factors - Sentinel Events: Death and Permanent Loss The Joint Commission on Healthcare Accreditation just released its latest findings on Sentinel Events. Here at CCG we always make sure to study the results and attempt to determine how these results can impact and improve our training curriculum to better serve our clients. In the latest data reported, there was information provided purporting how "Human Factors" resulted in death or loss of function as they were considered a "root cause". The JC defined "Human Factors" as: "Staffing levels, staffing skill mix, staff orientation, in-service education, competency assessment, staff supervision, resident supervision, [...]
Crisis Response Training – Training the 5 Most Difficult Students It is not easy being a staff trainer, especially for crisis response training. Imagine being a teacher of a classroom, except all your students are grown adults. There is no “authority figure” complex or option to send them to the principle’s office. But rest assured, here are tips from the CCG head instructors on how to best handle the 5 most notorious students in a crisis response training course, almost all of whom arrive to every training day: The What If-er There is always at least one student (if not [...]
Causes of Conflict – The Connection Between Heat and Violence People often use the expression “hot-blooded” as an explanation for someone who easily becomes aggressive or violent. However, a great deal of research shows how temperature and levels of human aggression directly correspond, and how this has been the case throughout history. Journalist Elizabeth Landau explains that many ancient civilizations collapsed during times of extreme heat and drought. These civilizations, such as the Mayan Empire and many Chinese dynasties, fell because of internal struggles with their own people that then left them vulnerable to conquest. Craig Anderson of Iowa State University’s [...]
How to Manage Crisis – Before and During No one ever knows how they will actually react when a crisis hits. We might imagine how we will behave when we watch thriller movies or hear about actual crisis events on the news, but when a crisis hits, everything changes. Here are some vital pieces of information to carry with you if you ever find yourself in a crisis situation: How to Manage Crisis - Breathing When you go through a crisis, your body goes into what is known as the “fight or flight” hormonal response. Your adrenaline goes up and [...]
When people talk about individuals going into “crisis,” a specific image comes to mind. Some may envision a person going into a blind rage with arms flailing, standing on the ledge of a roof saying they plan to jump, or maybe someone seizing on the ground. The image is typically melodramatic and attributed to people with specific issues, such as mental illness or drug addiction. In reality, anyone can escalate into crisis, and staff in every industry are therefore vulnerable to someone in their work environment becoming dangerous. Crisis prevention training, therefore, is paramount in any workplace. Without it, employees [...]
During any crisis encounter, safety is paramount. Maintaining a calm and professional environment during the actual situation may be achieved by focusing on these components and ensuring they are considered part of a responders strategy.
When creating nonviolent physical crisis intervention techniques, the primary focus is safety, dignity, and respect for all persons involved. Equally important is the actual effectiveness of the hold itself. If a technique doesn't work in real-life scenarios people get hurt and lives may be lost.
Essential to understanding conflict management is gaining an understanding with, and becoming familiar with its process. This article discusses an example of a workplace conflict, and the various stages it transitions through when intervention would be most beneficial.
Conflict Resolution - Preventing Tragedy In The Workplace Understanding patterns of escalation and utilizing preventative measures to resolve conflict in the workplace should be an ongoing component of any workplace violence prevention training curriculum. Much has been said in recent times regarding what we as a society should be doing to try and prevent, deter, or otherwise stop Active Shooter (AS) and similar workplace violence incidents. One key component to this effort should be that we spend considerable time and energy learning how to recognizing crisis behavior and conflict long before an individual decides to act out. This can be achieved [...]