Verbal De Escalation Training Online Certification


  • Same-Day De-Escalation Certification | 30-Days Access
  • Certificate Downloadable Upon Completion
  • Large Group Discounts Available



Verbal De Escalation Training Online Course

De Escalation training with Crisis Consultant Group founder Mr. Brendan King


Verbal De Escalation Training Course Details

The Crisis Consultant Group’s ‘5 Steps to Verbal De Escalation Training Certification Course’ provides the industry’s most empowering series of De-escalation techniques, De-escalation strategies, and De-escalation skills built around our simple 5-Step model. Our certification course will provide you with the ability to gain calm and cooperation from nearly any challenging and verbally aggressive person. Our verbal de escalation training course is widely used and recognized throughout the United States and Canada.

This verbal De Escalation training course was filmed during a live taught full-day training program built around crisis prevention and conflict resolution.  This unique portion of the course addresses the “5 Steps To De-Escalation” model, created by the company owner and founder, Mr. Brendan King.  Teaching verbal de escalation training tactics and related communication strategies built on 20+ years of experience on the front lines in human services, mental health, the criminal justice system, and law enforcement, this curriculum will provide an immediate set of De escalation skills. Our verbal De Escalation training course designed as an effective tool for persons working with individuals in crisis, such as nurses, psychiatric technicians, corrections officers, at-risk youth workers, educators, and law enforcement officers.

Crisis intervention through empathetic active listening for healthcare workers in conflict resolution situations.

This verbal de escalation training certification course touches on body language, eye contact, facial expressions, active listening, nonverbal communication, communication skills, and considerations responders should have around tone of voice, how to master verbal conflict in a few easy steps. Using real life stories from working in public safety and public service, this training program will additionally benefit human service providers, safety and security staff, and those that work in behavioral health professionals as well. Students of this course will better understand how to build rapport, and how critically important it is to successful verbal de escalation training.

Peacebuilding for healthcare, customer service, first responders, law enforcement, though emotional intelligence.

Verbal de escalation training course goal: Prepare yourself and your workforce for challenging, hostile, and potentially dangerous behavior without the use of physical force.  Help prevent and avoid crisis whenever possible through  the most effective de-escalation techniques available today. The online course features competency checks throughout the training, as well as a short quiz upon course completion, which prepares you to download your certificate immediately after completing the course.

Verbal De Escalation Training Course

This verbal de escalation training course is an excellent in-service training tool, or “add-on” certification for those seeking to upgrade their skill set in dealing with persons who are verbally aggressive. We also offer a verbal De Escalation course tailored to meet the specific needs of customer service de escalation trainingpolice de escalation training, de escalation training for nurses, verbal de escalation training for teachers, and mental health de escalation training.

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*For large group discounts for groups of 10 or more please contact us prior to purchasing online.




CCG proudly provides verbal De Escalation training online to 50 U.S. states including Canada



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