5 Steps To De-escalation Training Course Online (Certification)

$79.95 $59.95

  • Certification Provided Upon Completion
  • Large Group Discounts Available
  • Excellent In-Service Training Option


5 Steps to De-Escalation Training Course (Certification)

Looking For On-Location Training?  

The 5 Steps to De-Escalation Training Certification Course provides an easy, yet highly effective method to de-escalate verbally aggressive and/or challenging persons. 

This course was filmed during a live training event in the mid-western USA, as part of a larger full-day training program.  This section covers the “5 Steps To De-escalation” method developed and taught by CEO and Founder Mr. Brendan King.  These steps were designed as an effective tool for persons working with individuals in crisis, such as nurses, psychiatric technicians, corrections officers, at-risk youth workers, educators, and even law enforcement.

The easy to follow online course is filmed in full color HD video and lasts approximately 40 minutes. The course has a few competency checks during the course, as well as a short quiz upon completion for certification. Once the test is completed you will be prompted to download your De Escalation training certificate.

5 Steps to De-Escalation Training Course



This course is an excellent in-service training tool, or “add-on” certification for those seeking to upgrade their skill set in dealing with persons who are verbally aggressive. We also offer a De Escalation course tailored to meet the specific needs of customer service de escalation trainingpolice de escalation training, de escalation training for nurses, de-escalation training for teachers, and mental health workers.

*Large group discounts are available, so please contact us prior to purchasing online for groups of 10 or more. 

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Average rating:  
 29 reviews

I felt the gentleman who came up with the course was very knowledgeable in this area of de escalation techniques. I have worked in Local ER, Mental Health and worked with law enforcement in the ED with patients. I enjoyed the material given and have found it helpful and from experience feel it's accurate when it comes to de escalation strategies..

by Alexandra Givens on Crisis Consultant Group, LLC.

I really like how the de-escalation techniques were thought all the way through and unique. I can really tell that the CEO and founder have done his job in researching the most effective mechanisms of de escalation tactics to implement during a crisis.

by Deidra Thomas on Crisis Consultant Group, LLC.

Good de-escalation course. Thank you!

by Doralee Bridges on Crisis Consultant Group, LLC.

I was left with a very clear understanding of de-escalation strategies.

by Jean Beaufils on Crisis Consultant Group, LLC.

It was very informative verbal de-escalation training.

by Jose Encarnacion on Crisis Consultant Group, LLC.

It was helpful and I feel like I learned a lot of de-escalation skills.

by Karla Ramirez on Crisis Consultant Group, LLC.

Great De Escalation technique.

by Katina Wilson on Crisis Consultant Group, LLC.

At first I thought I would just let it play without listening just get through it, but I began to listen, he made so much since and broke down why he says what he says, hes an excellent speaker and crisis de escalation training instructor.

by Kermit Crockett on Crisis Consultant Group, LLC.

I thought the format and speaker were very good.

by Krishnamurthy Subbarao on Crisis Consultant Group, LLC.

Liked the de escalation training videos and de escalation techniques provided.

The course was great and he kept me alert, therefore that.s always a plus. I enjoyed the de escalation training course.

Keep up the good work

by Saba Williams on Crisis Consultant Group, LLC.

The most informative and interactive de-escalation training online.

by Susan Lee Finnerty on Crisis Consultant Group, LLC.

Very informative de escalation skills.

by Trinette Garner on Crisis Consultant Group, LLC.

Thanks for the clear, and wonderful information on de escalation strategies.

The de-escalation techniques are good. My husband, my daughter and myself have taken courses from this company.

I enjoyed the topic! It was very helpful towards the profession I am in. I got a lot of extremely helpful de escalation tips and ways to de-escalate situations I have been in and I know I will be in the future. I feel more confident that I will be able to handle these types of situations better.

by Susan Boisclair on Crisis Consultant Group, LLC.

Very informative de escalation training online, learned a lot that will help on the job as well as in real life.

by Kristin Schildmeyer on Crisis Consultant Group, LLC.

I thought Brendan did a great job of keeping it interesting and down to earth. Loved the de-escalation tactics examples and real language used.

I enjoyed all of this de escalation class because sometimes I tend to not hear what people are really saying, I hear certain words and automatically react to those certain words without really listening to what they are trying to say.

by Cynthia Ziegler on Crisis Consultant Group, LLC.

I enjoyed the videos and the printed hand book. I found them helpful and entertaining.

by Abayomi Davies on Crisis Consultant Group, LLC.

The videos shown were informative and engaging.

by Jacqueline Marino-Rizzi on Crisis Consultant Group, LLC.

Blown away by the de escalation techniques and information presented through this course! The styles in which the way material, lessons, skills and techniques were presented were impeccable!!!! Amazing satisfactory status

by Michael Johnson on Crisis Consultant Group, LLC.

Great explanation given of the best de escalation steps.

I wasn't sure what to expect with online de escalation courses like this, but it was really well done! thanks!

by Yolanda Valdes on Crisis Consultant Group, LLC.

a lot of great and useful de escalation skills information

keep up with good job, you give de-escalation meaning

by Hannah Neidich on Crisis Consultant Group, LLC.

Loved it! Great de escalation class!

great lecture on verbal de escalation techniques

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Crisis Consultant Group, LLC

Richmond, VA USA

Phone: Toll Free: 1-866-978-9990

Web: www.crisisconsultantgroup.com