5 Steps To De-escalation Training Online Certification Course


  • Same-Day De-Escalation Certification | 30-Days Access
  • Certificate Downloadable Upon Completion
  • Large Group Discounts Available


The Crisis Consultant Group’s ‘5 Steps to Verbal De-Escalation Training Certification Course’ provides the industry’s most empowering series of De-escalation techniques, De-escalation strategies, and De-escalation skills built around our simple 5-Step model. Our certification system will provide you with the ability to gain calm and cooperation from nearly any challenging and verbally aggressive person. Our certification training is widely used and recognized throughout the United States and Canada.

This De Escalation techniques training course was filmed during a live taught full-day training program built around crisis prevention and conflict resolution.  This unique portion addresses the “5 Steps To De-Escalation” model, created by the company owner and founder, Mr. Brendan King.  Teaching de-escalation tactics and related communication strategies built on 20+ years of experience on the front lines in human services, mental health, the criminal justice system, and law enforcement, this curriculum will provide an immediate set of De escalation skills. Our verbal De-Escalation course designed as an effective tool for persons working with individuals in crisis, such as nurses, psychiatric technicians, corrections officers, at-risk youth workers, educators, and law enforcement officers.

This certification course touches on body language, eye contact, facial expressions, active listening, nonverbal communication, communication skills, and considerations responders should have around tone of voice, how to master verbal conflict in a few easy steps. Using real life stories from working in public safety and public service, this training program will additionally benefit human service providers, safety and security staff, and those that work in behavioral health professionals as well. Students of this course will better understand how to build rapport, and how critically important it is to successful de-escalation.

Prepare yourself and your workforce for challenging, hostile, and potentially dangerous behavior without the use of physical force.  Help prevent and avoid crisis whenever possible through  the most effective de-escalation techniques available today. The online course features competency checks throughout the training, as well as a short quiz upon course completion, which prepares you to download your certificate immediately after completing the course.

This De Escalation course is an excellent in-service training tool, or “add-on” certification for those seeking to upgrade their skill set in dealing with persons who are verbally aggressive. We also offer a verbal De Escalation course tailored to meet the specific needs of customer service de escalation trainingpolice de escalation training, de escalation training for nurses, verbal de-escalation training for teachers, and mental health de escalation training.

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*For large group discounts for groups of 10 or more please contact us prior to purchasing online.


CCG proudly provides verbal De-Escalation training online to 50 U.S. states including Canada

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De-Escalation Course Reviews

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CPI De Escalation Class | De Escalating Techniques
Average rating:  
 39 reviews
 by Claude Funn

This training was great

 by Janet Hutchison

Very well done! I especially enjoyed the video clips.

 by Camara Colvin

Very informative. I learned to breathe and feel the wind. I am looking forward to utilizing this de-escalation techniques training course.

 by Angelica Vargas

Very applicable to all aspects of life!

 by Vickie Yarber

the course was useful for learning effective de-escalation skills

 by Adelett Lawrie-Flowers

Loved the de escalation tactics videos!

 by Brenda Sykes

I enjoyed the course and felt it was helpful. I am glad that I ordered the handbook. Verbal de escalation techniques are extremely important for my business.

 by Gary Mercer

I felt the instructor was highly competent in de escalation technique and kept my attention without getting technical

 by Adrian Brown

I felt the gentleman who came up with the course was very knowledgeable in this area of cpi de escalation training. I have worked in Local ER, Mental Health and worked with law enforcement in the ED with patients. I enjoyed the material given and have found it helpful and from experience feel it's accurate when it comes to verbal de escalation training.

 by Alexandra Givens

I really like how the techniques for verbal de-escalation training were thought all the way through and unique. I can really tell that the CEO and founder have done his job in researching the most effective mechanisms to include in this verbal de escalation class to implement during a crisis. I also liked that I could take their verbal de escalation training online.

 by Deidra Thomas

Great verbal de-escalation course. Effective crisis de escalation training is hard to find. Thank you!

 by Doralee Bridges

I was left with a very clear understanding of de-escalation from this course.

 by Jean Beaufils

It was very informative verbal de-escalation training.

 by Jose Encarnacion

It was helpful and I feel like I learned a lot in this online verbal de-escalation course. I use verbal de escalation training in my work a lot so this is a big help.

 by Karla Ramirez

Great verbal De-Escalation training online.

 by Katina Wilson

At first I thought I would just let it play without listening just get through it, but I began to listen, he made so much since and broke down why he says what he says, hes an excellent speaker and crisis de escalation training instructor.

 by Kermit Crockett

I thought the format and speaker were very good and the verbal de escalation training is outstanding.

 by Krishnamurthy Subbarao

Liked the cpi de escalation training videos and verbal de-escalation training provided in the course.

 by Leslie Sweet

The de escalation class was great and he kept me alert, therefore that.s always a plus. I enjoyed the cpi de escalation training course.

 by Rowel Dauz

Keep up the good work

 by Saba Williams

The most informative and interactive cpi de-escalation training online.

 by Susan Lee Finnerty

Very informative verbal de-escalation training online .

 by Trinette Garner

Thanks for the clear, and wonderful information on verbal de escalation training .

 by M. Noble

The verbal de escalation class has techniques that are very good. My husband, my daughter and myself have taken courses from this company.

 by Tracy Walls

I enjoyed the topic! It was very helpful towards the profession I am in. I got a lot of extremely helpful verbal de escalation tips and ways to de-escalate situations I have been in and I know I will be in the future. I feel more confident that I will be able to handle these types of situations better.

 by Susan Boisclair

Very informative crisis de escalation training online, learned a lot of information in this helpful de escalation class that will help on the job as well as in real life.

 by Kristin Schildmeyer

I thought Brendan did a great job of keeping it interesting and down to earth. I loved the de-escalation course examples and real language used.

 by Kelli Branca

I enjoyed all of this verbal de escalation class because sometimes I tend to not hear what people are really saying, I hear certain words and automatically react to those certain words without really listening to what they are trying to say. All around effective verbal de escalation training.

 by Cynthia Ziegler

I enjoyed the videos and the printed hand book. I found them helpful and entertaining.

 by Abayomi Davies

The videos shown were informative and engaging.

 by Haja Forna

keep up with good job, you give de-escalation meaning

 by Hannah Neidich

Loved it! Great de escalation class!

 by Marc Ferry

great lecture on verbal crisis de escalation training techniques

 by Jacqueline Marino-Rizzi

Blown away by the informative de escalation class and information presented through this course! The styles in which the way material, lessons, skills and techniques were presented were impeccable!!!! Amazing satisfactory status

 by Michael Johnson

Great explanation given of the best verbal de escalation steps.

 by Nancy Delury

I wasn't sure what to expect with online de escalation courses like this, but it was really well done! thanks!

 by Yolanda Valdes

a lot of great and useful crisis de escalation training and  information

 by Jacqueline Green

I liked that real-world de escalation strategies examples were given for each lesson to make the content applicable to our lives.

 by Luis Sotero



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