Description
Verbal De-escalation Training & Certification Course
Organizations and their employees need the most effective verbal de-escalation training to prevent, deter, and stop crisis situations whenever possible. The Crisis Consultant Group has taken one of the most highly regarded de-escalation models (The 5-Steps To De-escalation) and packaged it in a simple, short, yet powerful online Training & Certification course.
(For our full-length Crisis Prevention Training courses & more intensive options – CLICK HERE)
This course is perfect for:
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- Security Officers
- Group Home & Mental Health Workers
- Law Enforcement & Corrections Officers
- Probation & Parole Officers
- Customer Service Personnel
- Retail Employees & QSR Staff
Effective training to manage challenging or verbally hostile individuals should not be expensive, or overly time consuming. This course serves as the perfect fit to increasing confidence, maintaining a calm demeanor, and demonstrating compassion for those in crisis, while protecting oneself and organizations from lawsuits, violence, or similar negative outcomes.
Click HERE for additional details on this course
Course Length: 40 min.
Certification Provided: Yes
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Verbal De Escalation Training Online Course
De Escalation training with Crisis Consultant Group founder Mr. Brendan King
Verbal De Escalation Training Course Details
The Crisis Consultant Group’s ‘5 Steps to Verbal De Escalation Training Certification Course’ provides the industry’s most empowering series of De-escalation techniques, De-escalation strategies, and De-escalation skills built around our simple 5-Step model. Our certification course will provide you with the ability to gain calm and cooperation from nearly any challenging and verbally aggressive person. Our verbal de escalation training course is widely used and recognized throughout the United States and Canada.
This verbal De Escalation training course was filmed during a live taught full-day training program built around crisis prevention and conflict resolution. This unique portion of the course addresses the “5 Steps To De-Escalation” model, created by the company owner and founder, Mr. Brendan King. Teaching verbal de escalation training tactics and related communication strategies built on 20+ years of experience on the front lines in human services, mental health, the criminal justice system, and law enforcement, this curriculum will provide an immediate set of De escalation skills. Our verbal De Escalation training course designed as an effective tool for persons working with individuals in crisis, such as nurses, psychiatric technicians, corrections officers, at-risk youth workers, educators, and law enforcement officers.
Crisis intervention through empathetic active listening for healthcare workers in conflict resolution situations.
This verbal de escalation training certification course touches on body language, eye contact, facial expressions, active listening, nonverbal communication, communication skills, and considerations responders should have around tone of voice, how to master verbal conflict in a few easy steps. Using real life stories from working in public safety and public service, this training program will additionally benefit human service providers, safety and security staff, and those that work in behavioral health professionals as well. Students of this course will better understand how to build rapport, and how critically important it is to successful verbal de escalation training.
Peacebuilding for healthcare, customer service, first responders, law enforcement, though emotional intelligence.
Verbal de escalation training course goal: Prepare yourself and your workforce for challenging, hostile, and potentially dangerous behavior without the use of physical force. Help prevent and avoid crisis whenever possible through the most effective de-escalation techniques available today. The online course features competency checks throughout the training, as well as a short quiz upon course completion, which prepares you to download your certificate immediately after completing the course.
Verbal De Escalation Training Course
This verbal de escalation training course is an excellent in-service training tool, or “add-on” certification for those seeking to upgrade their skill set in dealing with persons who are verbally aggressive. We also offer a verbal De Escalation course tailored to meet the specific needs of customer service de escalation training, police de escalation training, de escalation training for nurses, verbal de escalation training for teachers, and mental health de escalation training.

*For large group discounts for groups of 10 or more please contact us prior to purchasing online.
CCG proudly provides verbal De Escalation training online to 50 U.S. states including Canada
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5-Steps To De-escalation
Average rating: 39 reviews Oct 2, 2022
by Gary Mercer
I felt the instructor was highly competent in de escalation technique and kept my attention without getting technical
Aug 11, 2022
by Deidra Thomas
Great verbal de-escalation course. Effective crisis de escalation training is hard to find. Thank you!
Aug 11, 2022
by Doralee Bridges
I was left with a very clear understanding of de-escalation from this course.
Aug 11, 2022
by Jose Encarnacion
It was helpful and I feel like I learned a lot in this online verbal de-escalation course. I use verbal de escalation training in my work a lot so this is a big help.
Aug 11, 2022
by Karla Ramirez
Great verbal De-Escalation training online.
Aug 11, 2022
by Katina Wilson
At first I thought I would just let it play without listening just get through it, but I began to listen, he made so much since and broke down why he says what he says, hes an excellent speaker and crisis de escalation training instructor.
Aug 11, 2022
by Krishnamurthy Subbarao
Liked the cpi de escalation training videos and verbal de-escalation training provided in the course.
Aug 11, 2022
by Leslie Sweet
The de escalation class was great and he kept me alert, therefore that.s always a plus. I enjoyed the cpi de escalation training course.
Aug 11, 2022
by Rowel Dauz
Keep up the good work
Aug 11, 2022
by Saba Williams
The most informative and interactive cpi de-escalation training online.
Aug 11, 2022
by Susan Lee Finnerty
Very informative verbal de-escalation training online .
Aug 11, 2022
by Trinette Garner
Thanks for the clear, and wonderful information on verbal de escalation training .
Aug 11, 2022
by M. Noble
The verbal de escalation class has techniques that are very good. My husband, my daughter and myself have taken courses from this company.
Aug 11, 2022
by Tracy Walls
I enjoyed the topic! It was very helpful towards the profession I am in. I got a lot of extremely helpful verbal de escalation tips and ways to de-escalate situations I have been in and I know I will be in the future. I feel more confident that I will be able to handle these types of situations better.
Aug 11, 2022
by Susan Boisclair
Very informative crisis de escalation training online, learned a lot of information in this helpful de escalation class that will help on the job as well as in real life.
Aug 11, 2022
by Kristin Schildmeyer
I thought Brendan did a great job of keeping it interesting and down to earth. I loved the de-escalation course examples and real language used.
Aug 11, 2022
by Kelli Branca
I enjoyed all of this verbal de escalation class because sometimes I tend to not hear what people are really saying, I hear certain words and automatically react to those certain words without really listening to what they are trying to say. All around effective verbal de escalation training.
Aug 11, 2022
by Cynthia Ziegler
I enjoyed the videos and the printed hand book. I found them helpful and entertaining.
Aug 11, 2022
by Abayomi Davies
The videos shown were informative and engaging.
Jul 11, 2022
by Claude Funn
This training was great
Jun 12, 2022
by Haja Forna
keep up with good job, you give de-escalation meaning
Jun 12, 2022
by Hannah Neidich
Loved it! Great de escalation class!
Jun 12, 2022
by Marc Ferry
great lecture on verbal crisis de escalation training techniques
Jun 12, 2022
by Jacqueline Marino-Rizzi
Blown away by the informative de escalation class and information presented through this course! The styles in which the way material, lessons, skills and techniques were presented were impeccable!!!! Amazing satisfactory status
Jun 12, 2022
by Michael Johnson
Great explanation given of the best verbal de escalation steps.
Jun 12, 2022
by Nancy Delury
I wasn't sure what to expect with online de escalation courses like this, but it was really well done! thanks!
Jun 12, 2022
by Yolanda Valdes
a lot of great and useful crisis de escalation training and information
Apr 12, 2022
by Angelica Vargas
Very applicable to all aspects of life!
Mar 26, 2022
by Vickie Yarber
the course was useful for learning effective de-escalation skills
Jul 1, 2019
by Janet Hutchison
Very well done! I especially enjoyed the video clips.
Jun 15, 2019
by Camara Colvin
Very informative. I learned to breathe and feel the wind. I am looking forward to utilizing this de-escalation techniques training course.
Mar 26, 2019
by Adelett Lawrie-Flowers
Loved the de escalation tactics videos!
Feb 23, 2019
by Brenda Sykes
I enjoyed the course and felt it was helpful. I am glad that I ordered the handbook. Verbal de escalation techniques are extremely important for my business.
Aug 11, 2018
by Adrian Brown
I felt the gentleman who came up with the course was very knowledgeable in this area of cpi de escalation training. I have worked in Local ER, Mental Health and worked with law enforcement in the ED with patients. I enjoyed the material given and have found it helpful and from experience feel it's accurate when it comes to verbal de escalation training.
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Aug 11, 2018
by Alexandra Givens
I really like how the techniques for verbal de-escalation training were thought all the way through and unique. I can really tell that the CEO and founder have done his job in researching the most effective mechanisms to include in this verbal de escalation class to implement during a crisis. I also liked that I could take their verbal de escalation training online.
Aug 11, 2018
by Jean Beaufils
It was very informative verbal de-escalation training.
Aug 11, 2018
by Kermit Crockett
I thought the format and speaker were very good and the verbal de escalation training is outstanding.
Mar 26, 2018
by Jacqueline Green
I liked that real-world de escalation strategies examples were given for each lesson to make the content applicable to our lives.
Jan 29, 2018
by Luis Sotero
I LOVE THAT IT WAS ONLINE AND IT DID NOT TAKE ME 3 DAYS TO FINISH.