Cpi Certificate Online Exerpt
Do you remember what “The quicker picker upper” is from? Sure, you do! Those paper towels, right? Bounty, I think.
Let me ask you this. If you were to see that something happened, that something was wrong, maybe you witnessed something where somebody messed up, or maybe there’s a spill, there’s trash, or something out of the ordinary, what would you do? Would you just sit back and say, “It’s not my job. I don’t have to do that. It’s not part of my job description.” I can’t tell you how many times I heard that back when I was working in the hospital. Once I became a supervisor, I held people accountable. Just because it’s not your job or just because it’s not your crisis does not mean you aren’t going to help. (Learn more about our cpi certificate online training and our crisis intervention certificate).
It’s a part of what we talked about earlier. It’s part of being at one hundred and ten percent. It’s part of being at your best. If you see something wrong, if you see somebody not picking up the slack, or not doing their part of the job, it doesn’t mean that I’m going to sit back and go, “Oh, well, they didn’t do it, so why should I?” No. Instead, I’m going to take the initiative. I’m going to complete that task. If it’s something of a negative nature, I can address it with the appropriate parties later, if necessary.
If you see a wrong or if you see something to be done that’s worth doing–something that someone needs to do, but no one is doing it–take the initiative and do it yourself. You’ll be glad you did. You never know how taking the initiative can be the act that prevents a crisis down the road. These principles also apply to our de escalation training courses.