(try our cpi certificate or our crisis intervention training)


Arlington Associates (established 1984) is a network of expert consultants who have worked together for many years, providing people training and consultancy. Many of us are authors in our field (for example, try The Secret Laws of Management http://www.stuartwyatt.com/index.html by Stuart Wyatt. I loved it and recommend it � Barry Faith � owner � Arlington Associates). We have all worked in the UK and worldwide and work singly or in teams.

Apart from providing our services worldwide (typically Europe, Middle East, Asia, Africa and the Americas, we also provide training for overseas groups in the United Kingdom, arranging accommodation, transfers, training facilities and business tours, as needed.



Our training is:-

Flexible and tailored to your needs
One-to-one or group
Work related
Provided by top quality trainers
Enjoyable – learning should be fun!
Our workplace mediation aims to facilitate local solutions to local problems. Our independent meeting facilitation takes place at the highest levels.
How do we provide consultancy?

Consultancy takes many shapes; it can involve:

Reviewing for the senior management the current policies and recommending alternatives.
Sessions with staff to examine the issues that arise out of organisational change and policies.
Helping small groups to explore their own personal and career development within the organisation.
Working with small groups and individuals to improve their personal and interpersonal skills
Organisational research including employee attitudes and brand attitudes.
Assessing how marketing resources are currently employed and suggesting potentially more effective strategies.
Our Associates have worked for a variety of organisations including: Accenture, AMP Financial Services, Bank of Scotland, Barclays Bank, British Airways, British American Tobacco, Camelot, Compaq (HP), City University Business School, Civil Service College, Cornhill Insurance, Bechtel (UK and USA), BBC, British Nuclear Fuels Limited., DHL, Donkey Sanctuary, Henley Management School , Feedback Market Research, Marks & Spencer, Linklater and Paines, Lloyds Bank, Market Research Society, Mitel Ltd, Motorola, National Assembly of Wales, Novartis, Nuclear Technologies, PriceWaterhouseCoopers, Royal Bank of Scotland, SCA Packaging, Scott Paper, Smith & Williamson, Sony, Texaco, The BSS Group, Visa, Xerox, Zurich and many small organisations.




The need to upgrade performance and skills has never been greater, not only for organisations but for staff. Appraisal is the process which enables organisations to take stock of their skills mix and standards, and for employees to look to where and how they should develop. Appraisal works best where there is objectivity, enhanced by trust. Appraisal training enhances the participants’ ability to appraise staff fairly and objectively; and allows participants to develop an effective system for their organisation, or to use their existing system effectively.


  • To understand the strengths and limitations of appraisal
  • To know how to appraise fairly and objectively
  • To understand the different purposes of appraisal
  • To understand the purposes of appraisal in their organisations
  • To have received personal feedback on their strengths and weaknesses as appraisers
  • To have related appraisal to staff development and pay
  • To have practised setting achievable objectives for staff development
  • To have practised handling difficult interviews


The sessions are very dynamic and participants are involved either in consideration of practical policy issues or practising appraisal from the beginning of the course. Depending on numbers and available time, participants will practise up to three or more appraisals, based in realistic case studies. We use CCTV and playback. Participants keep their (shared) video to view after the course. We suggest participants come prepared to describe appraisal situations they have encountered, which can, if appropriate, be discussed and practised.