Workplace Violence Prevention
Aggressive Behavior in the Workplace?
Train Your Workforce To Effectively De-Escalate Crisis Situations
Verbal and Physical Crisis Intervention Training
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The Crisis Consultant Group, LLC specializes in providing customized courses to best serve your organizations violence prevention program. Utilizing over 30+ years of industry related experience our development team will deliver customized training presentations to fit your budget and scheduling requirements.
Ranging from 1 to 2 hour workshops, 1/2 day seminars, to full-day training courses, our workplace violence prevention courses will accommodate even the most rigid time lines when necessary.
Topics available;
Crisis Communication
Effective communication strategies for crisis situations to ensure necessary information is transferred between departments and individuals both before and during an emergency.
Challenging Customers
Providing problem-solving strategies to handle even the most resistant and often rude and challenging customers from a retail, travel, or public service industry perspective.
Debriefing
Understanding how effective debriefing is critical after an incident has occurred in order to properly handle emotions and differences of perspectives without damaging future interactions and working relationships.
Incident Documentation
Providing easy flow methods to enhance individuals ability to properly and effectively document specific incidents. Stressing the importance of the well known fact “If it isn’t written down, it didn’t happen” and providing simple, yet effective means to ensure necessary information is documented in a clear and concise manner.
Work Space Design for Safety
Evaluation, discussion, and assistance with office, building, and facility design and/or recognition of environmental factors that may aid or otherwise influence a workplace violence episode while teaching skills to environmentally “harden” or “soften” particular routes or areas for safety.
Please Contact Us for current rates
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