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Testimonials

“This training was interesting.  It reaffirmed that things I had been doing were right, but this added new ways to deal with crisis when it occurs.”
- R. Edens, Adult Probation Officer, VA
“The Beginner Course was perfect for the time allowed. I would recommend this course to my coworkers; it is a10 out of 10.”
- S. Sepulveda, Adult Pretrial Officer - VA
"Excellent, safe suggestions. Learned new ways to deescalate the situations, looking forward to the next class"
- J. Onidi, Social Worker, CT
"The physical intervention techniques were easy to follow, and they came naturally. The positions felt strong and were effortless"
- R. Farrell, ME
“Top notch, well done, excellent course.”
- D. Sousa, Vance Security Supervisor, VA
I believe the techniques taught are simple and effective ways of controlling a crisis situation and will be valuable to me if the need arises to control a situation.”
- J. McClafferty, Security, VA
"This training would be useful in the corrections field and most others. It was safer for both staff and residents. It was very informative and more realistic than I had expected"
- J. Cerrone, Corrections, ME
"This course not only followed the emotions of the resident, but also validated the emotions and feelings that the staff experience"
- J. Dixon, Corrections, ME
“Excellent training course taught by knowledgeable and professional instructors”
- H. Secondo, Security, VA
"In a middle school situation where students LOVE to "feed off" of one another, I cannot say enough about how great it is to keep their behaviors and aggression at bay before it snowballs into something much bigger. Thanks again for all of your great information!"
- J. WalkerSpecial Education Teacher, VA

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Beginner Course

Aggressive Behavior in the Workplace?

Train Your Workforce To Effectively De-Escalate Crisis Situations

Verbal and Physical Crisis Intervention Training

Call Today>

Verbal Crisis Intervention Training
(One Day)

  • Diffuse escalated behavior immediately and effectively
  • Non-threatening, non-confrontational techniques
  • Competency based testing throughout
  • Certificates provided upon completion
  • Adult learning methods utilized to enhance retention

Our curriculum stresses the importance of maintaining control of ourselves and our reactions during a crisis, with much of the  curriculum focusing on internal skill building to keep responses professional and non-argumentative.  If a staff member is antagonizing or disrespectful either intentionally or unintentionally, the situation is quickly worsened.

Some of the Topics Covered In This Course Are Listed Below;

  • Identify causes of challenging behavior
  • Recognize when verbal altercations are leading to physical violence
  • Determining exactly when to intervene
  • Immediately calm hostile behavior and outbursts
  • Assist with multiple persons at once
  • Motivating disagreeable individuals
  • Understand professional distance, and to remain unbiased during interventions
  • Maintaining a calm, professional, and respectful attitude towards individuals in crisis
  • Handling internal anxiety and fears when intervening

Cost:

$399.00 per student min. of 6 persons per class

$3499.00 for up to 40 Students (Please contact us for larger group rates)

Includes:

Course Handbooks and all course materials
Personalized Award Certificate
Into The Crisis Ezine Subscription

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