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Testimonials

"I am much more confident in my ability to handle verbal confrontation since attending this course."
- B. Collins, Local Probation Officer, VA
"A 10 out of 10. "It uses a structured step-by-step process to de-escalate crisis" "The techniques are safe, effective, and progressive."
- J. Ciarlo, ME
“Highly recommended course.  Better instructors then other courses.”
- R. Campbell, Shift Leader, VA
I believe the techniques taught are simple and effective ways of controlling a crisis situation and will be valuable to me if the need arises to control a situation.”
- J. McClafferty, Security, VA
"The techniques were easy to use, and they were taught well.  I agree that the physical techniques would not cause injury to the persons involved in the crisis.”

- B. English, Security - VA
"I would give the Verbal and Physical skills that were taught a 10 out of 10.  Both instructors brought a lot of experience to the class."
- K. Hess, Security, VA
“I would recommend this program to my co-workers, it is very important, and needed.”

- C. Cooper, Security, VA
"The training provided by CCG is detailed and has quality and quantity. The instructors know the topic, and feel very good about it. Very competent instructors and practical, real world applications, a 10 out of 10"
- S. Boyington, Corrections, ME
"I am impressed with the techniques and how easy they are. A lot of safety and control requiring less staff to perform"
- J. Greenlaw, Corrections, ME
"This training would be useful in the corrections field and most others. It was safer for both staff and residents. It was very informative and more realistic than I had expected"
- J. Cerrone, Corrections, ME

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Best Practices

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Verbal and Physical Crisis Intervention Training

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The Crisis Consultant Group, LLC is committed to further research, and development in the field of crisis intervention. We strive to provide our students with the most up-to-date information on current trends and standards regarding crisis intervention. Having direct experience with different federal, state, community associations, and task forces, our development team is able to stay current with new regulations and issues concerning crisis intervention in today’s workplace.

Throughout the development and regular review of our curriculum, we endeavor to continually meet or exceed the recommendations and best practice guidelines of the following organizations and others:

  • The Joint Commission (Formerly JCAHO)
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • Centers for Medicare and Medicaid Services (CMS)
  • Individuals with Disabilities Education Act (IDEA)
  • The National Alliance for the Mentally Ill (NAMI)
  • The Child Welfare League of America (CWLA)
  • The National Association of State Mental Health Program Directors
  • American Psychiatric Association (APA)
  • Department of Education (DOE)
  • US Department of Justice (DOJ)
  • American Correctional Association (ACA)

We follow the headlines, policy changes, and newsmakers in workplace violence, child safety incidents, school security, mental health, and corporate security.  By doing so, we ensure that our curriculum stays focused on the most progressive and effective methods to handle crisis situations.

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