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Testimonials

I believe the techniques taught are simple and effective ways of controlling a crisis situation and will be valuable to me if the need arises to control a situation.”
- J. McClafferty, Security, VA
“This training was interesting.  It reaffirmed that things I had been doing were right, but this added new ways to deal with crisis when it occurs.”
- R. Edens, Adult Probation Officer, VA
"Much simpler, more people are able to effectively use the techniques compared to our previous training. Very good overall, very realistic training"
- A. Curry, Corrections, ME
"The physical intervention techniques were easy to follow, and they came naturally. The positions felt strong and were effortless"
- R. Farrell, ME
“A 10 out of 10.  The physical intervention was much more realistic and easier to learn and apply.”
- R. Davies, Security Shift Supervisor, VA
“It was clear, concise, and very interesting.  Good class!  I am much more confident in my ability to handle an agitated individual.”
- S. Alejandro, Vance Security Supervisor, VA
“I feel that I now have a full understanding of verbal and physical intervention in regards to crisis situations.  I feel much more confident in my ability to handle a physical confrontation with an agitated individual.”
- R. Johnson, Residential Specialist - VA
"I would give the Verbal and Physical skills that were taught a 10 out of 10.  Both instructors brought a lot of experience to the class."
- K. Hess, Security, VA
"A 10 out of 10. "It uses a structured step-by-step process to de-escalate crisis" "The techniques are safe, effective, and progressive."
- J. Ciarlo, ME
"This training would be useful in the corrections field and most others. It was safer for both staff and residents. It was very informative and more realistic than I had expected"
- J. Cerrone, Corrections, ME

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Verbal Crisis Intervention

Baltimore, MD

July 2012

Upcoming Open Courses!

Register HERE

Other Locations?

In the workplace, there is little room for error when it comes to providing a safe and secure environment for your employees and your consumers. Dealing with verbally challenging, disruptive, and/or verbally hostile persons has largely become considered a part of daily work / business day to day activities.

What used to be common behaviors found within mental health, treatment, or corrections type environments, are now routinely found in retail, corporate, travel, banking, and educational settings. As a result, employees must be equipped to handle such situations quickly and effectively.

  • Skills taught to identify, predict, diffuse, and de-escalate verbally aggressive behavior both professionally and respectfully
  • Non-threatening and non-confrontational responses utilizing proven verbal intervention methods
  • Increase confidence and improve security within your facility
  • Instruction lessens anxiety, reduces risk of harm and injury, and immediately improves morale and teamwork

Your employees will complete the training with new skills and proven tools which will not only keep them safe, but allow them to handle situations that may have felt out of control or dangerous in the recent past.

See the details of the Beginner Course HERE.

 

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