This training course serves to teach the basics in the field of Verbal Crisis Intervention, covering material that is relevant for the inexperienced, and those with years of prior crisis intervention training. Some of the topics covered are precursors to crisis, prevention of crisis, personal triggers, stereotyping, environmental awareness, mental preparedness, verbal and non-verbal communication, crisis behavior signaling, verbal de-escalation, personal space, Emotional Response Levels™, coworker harm, and debriefing.
Using a combination of audio, video, lecture, open discussion, and role play teaching methods, participants will learn how to use proper verbal intervention techniques to de-escalate hostile, and verbally aggressive persons. Numerous group learning activities will build confidence, trust, and cohesion within the workplace. These activities become valuable training aids demonstrating how teamwork can overcome the many dangers found during a crisis situation.
Our curriculum recognizes the importance of staff members maintaining control of their behavior and responses during a crisis, therefore much of our training stresses skill building to keep responses professional and safe. If a staff member is antagonizing or disrespectful, either intentionally or unintentionally, the situation is often worsened. For this reason, all skills and techniques taught are non-threatening, and non-confrontational. They are directly geared towards diffusing escalated behavior in an immediate and professional manner. Participants of this course will gain a better understanding of themselves and their own limitations and capabilities during a crisis. Learning calm and controlled verbal responses to aggression, participants will be empowered to eliminate hostility, and gain control of otherwise out-of-control situations.
This course is a complete verbal intervention training package, enabling participants to verbally de-escalate and solve crisis situations. There is written, and competency based testing for certification upon completion of the course. Certification lasts for one year.
$350.00 Per Person Includes:
Student Handbook and all course materials
Personalized Award Certificate
- Define and understand verbal aggression
- Identify causes of aggressive behavior
- Recognize when verbal altercations are leading to physical violence
- Determine when is the right time to verbally intervene
- Immediately calm aggressive behavior and outbursts with skilled verbal tactics
- Use what is known as “Separate and Stitch” to deal with two or more persons engaged in a verbal altercation
- Create harmony between mouth and mind
- Use verbal techniques to gain control of hostile conversations and motivate disagreeable individuals
- Develop and understand “professional distance” and how it relates to de-escalation
- Maintain a calm, professional, and respectful attitude towards individuals in crisis
- Use "Verbal First Aid" to calm and soothe aggressive persons in crisis
- And more--
