FAQ’s

No. Imagine physical intervention techniques that are safe, non-invasive, non-harmful, easy to learn, and even easier to apply. Imagine individuals in crisis who are not put off balance, or placed in any awkward, vulnerable, traumatic, or uncomfortable position.   Imagine techniques that allow for immediate, calm, and effective control of an individual in crisis, and one once the intervener places hands on, there is no change in hand placement going from least restrictive to more restrictive therapeutic holds, no matter how aggressive the individual attempts to be. Imagine staff members with limited physical abilities still being able to participate in performing the techniques. Finally, imagine techniques which allow for the aggressive individual to be escorted to another location easily, should that be immediately necessary. Sound too good to be true? It isn't. Simple? Yes.  Effective? Absolutely.  It is exactly what your facility needs. We not only think so, but we guarantee the results.

CCG believes that all crisis situations have a 99% chance of being resolved through verbal intervention techniques. Due to this fact, the Beginner Course does not teach any hands-on, or physical techniques. After our participants learn ways to prevent crisis, they are able to provide alternative solutions for crisis that allow time for additional personnel to arrive. This further lessens liability for facilities with a “hands-off” policy. For more information on this course please click here >

Yes—CCG training is in compliance with the numerous laws and guidelines that are set out by the following;

• The Joint Commission—(Link to PDF)
• CARF Behavioral Health Standards—(Link to PDF)
• HHS / CMS—(Link to PDF)
• COA—(Link to PDF)
• PBIS—(Link to PDF)
• IDEA Part B—(Link to PDF)
• National Assn. of State Mental Health Program Directors—(Link to PDF)
• HCFA: 42 CFR 483.450: Client Behavior and Family Practices, 42CFR 481 and 483: Use of Restraint and Seclusion in Psychiatric / Residential Treatment Centers Providing Inpatient Psychiatric Services to Individuals under Age 21
• The Child Welfare League of America—National Best Practices Standards for Behavioral Management
• The Children's Health Act of 2000
• American Psychiatric Association
• Regulations for the use of Restraint, Seclusion, and Exclusion within the State of Pennsylvania, (SMH-01-02)
• The Use of Seclusion and Restraint in Mental Health Facilities and Programs" (OMHSAS-01-02)
• Commonwealth of Pennsylvania Department of Public Welfare
• American Association of Community Psychiatrists (AACP)

CCG only endorses the use of physical intervention when used to prevent imminent danger and harm. Additionally, we support efforts to attain "restraint-free environments", and strives to help organizations achieve that goal.

No--Our techniques do not require that individuals be placed on the ground. Many other vendors available choose to take individuals to the ground. In our opinion, take-downs or supine and prone restraint positions should be avoided at all costs whenever possible as they have been shown to cause severe injury, and even death from positional asphyxia.

The difference truly begins with our unique intervention skills techniques that are taught to each and every student. These techniques have been formulated by years of research and development, as well as actual use during crisis. Only through much trial and error were these lessons learned. Much of our verbal program was perfected while working on the front lines, in actual crisis situations. This is what we like to say is the "CCG Difference". The reality is that many alternative vendors created curriculums through using what would be considered "book knowledge" only. These developers of competitor vendors forgot to experiment and actually try to use their techniques themselves, in truly life-like, realistic situations. They failed to realize how ineffective, unsafe, and awkward their techniques were prior to teaching them to others. We are more than happy to conduct a presentation and show you the "CCG Difference". Your time is valuable, we won't waste it. We feel confident that you will be convinced that CCG verbal and physical techniques are the safest, and most effective in the industry. Don't just take our word for it, read what some of our past students have had to say Here (link to testimonials), or ask us for reference contact information, and we will gladly provide it to you.

Not only are CCG's costs competitive, but CCG additionally offers discount rates to groups, and also has a referral bonus program. These benefits are in addition to the satisfaction guarantee. With CCG, you are charged only for the training that is tailored to your facility. You have many choices of training programs to best suit your needs. With CCG you are not paying the inflated charges for having the "brand name" that comes with some of the so-called leaders in the industry. We only charge for what students receive; new, effective, non-harmful crisis intervention training that far surpasses any other training in the industry.

Taking into account the limitations of many various psychiatric illnesses, behavioral disorders, verbal or physical abilities, the CCG techniques were designed to apply to crisis situations. Whether the individual has certain limitations or not, may not always determine their level of potential violence or danger. In order to deal with those individuals, staff members need to have a complete understanding of crisis prevention and an understanding of challenging behavior. All CCG courses address these topics and make every attempt to educate students on the uniqueness of every crisis situation and characteristics of the individuals they may encounter.

Yes - In compliance with the applicable laws and guidelines, all CCG participants will be tested on all material and techniques covered in our training courses. If a participant is unable to pass the written or physical competencies, CCG Instructors will make every effort to help that individual to become certified. That being said, CCG does not place its name behind any individual, or facility that is unable to pass the requirements set out at the beginning of our courses. Doing so would make for an unethical and unsafe situation for all parties involved.

Yes - Absolutely. A CCG representative is only a phone call away in order to assist, or aid in any questions, or situations that may occur. In addition, we are able to provide on-site consultation services from our Master Instructors upon request.

Yes. We have a program that is designed to create in house trainers at your facility. This course is further detailed Here (Link to Train The Trainer). This option allows for a specific facility to have their own on-site trainers to keep costs down, and perform in house training for future and current employees. This option also allows your facility to have a current "expert" to help perform on the spot corrections, and help during crisis situations.

Certification lasts for one year in all of our courses. Refresher courses are taught at a largely discounted rate. Please call for these prices.

Yes - CCG will train participants in the most updated policies and guidelines when using any type of verbal and hands on intervention. We cover use of force issues, as well as topics related to liability issues in the workplace, and professional ethics and boundaries.

Yes - Please speak to one of our representatives about our satisfaction guarantee. We stand behind our training 100%. If you are not completely satisfied with the training your organization receives through our training, please let us know immediately. If we can't fix the issue, we will refund the training costs. (As a note, we have not had any client request a refund since our inception.)

Don't hesitate to contact us anytime. We will be happy to answer any other questions you may have.  Normal business hours are EST 9:00am to 5:00pm.
*Should you need immediate, after hours assistance please call: 571-213-3132 and we will make every effort to get back to you immediately.