Crisis Prevention and Intervention Training®


  • Meets and/or Exceeds Best Practices/Guidelines for: Joint Commission, CARF, CMS, DOE, and More!
  • Certificate provided upon completion
  • Online Access / At-your-pace learning

Add Course Handbook? (+$15.00/ea)


Crisis Prevention and Intervention Training®

Click Image To Hear From A Recent Student!

Discounted Sale & Subscription Pricing!

CCG’s Crisis Prevention and Intervention Training ® is now available ONLINE for individuals and groups seeking Certification. Utilizing an online Learning Management System (LMS) this course uses interactive multimedia consisting of audio, video and visual aids combined with engaging practical exercises and final testing. This course lasts approximately 3.5 hours, and is split into four sections for ease of participation. This course has been heavily utilized across the USA, Canada and Internationally, and is found in nearly every type of workplace setting. (Student reviews at bottom of page!)

Topics include:

  • Understanding Precursors To Crisis
  • Motivating Persons In Crisis
  • Handling Passive Non-Compliance
  • Professional Distancing
  • Building Rapport
  • Trauma Informed Care And How It Relates To Crisis Intervention
  • Remaining Unbiased During Interventions
  • Maintaining Your Calm During Crisis
  • Recognizing When Challenging Situations Are Leading To Violence
  • Interpreting body language and recognizing signs of crisis and escalation
  • Effective tips for Conflict Resolution
  • The 5 Steps to De-escalation
  • The SOLVE Solution™
  • And more–

Training includes:

  • Course handbook (Available for Purchase)
  • Additional PDF course handouts
  • Free e-book preview “Calm Every Storm, Preventing Aggressive Behavior with Your Words”
  • Final review and testing
  • Downloadable Certificate of completion

Crisis Prevention and Intervention Training ® Certification

This course is in alignment with Best Practices, and meets and/or exceeds Accreditation standards and guidelines for organizations such as;

  • Joint Commission on Accreditation 
  • OSHA General Duty / Workplace Violence Prevention Clause
  • Commission on Accreditation of Rehabilitation Facilities (CARF)
  • Centers for Medicare/Medicaid (CMS)
  • US Dept. of Education
  • Child Welfare League of America (CWLA)

(Discounts for groups >10 purchased at one time*)

The Crisis Prevention and Intervention Training® lasts approximately:  3hr.30min.

Certificates of completion are provided immediately upon conclusion of course in downloadable/printable format.

This Crisis Prevention and Intervention Training ® course is exclusively provided by the Crisis Consultant Group, LLC and is regularly selected as an alternative to training provided by the Crisis Prevention Institute®. Please note: This online course does not offer any physical intervention skills.  Physical techniques are only offered during “live” training events.    

Course registration and login information will be provided within 10-15 minutes after purchase during normal business hours (M-F 9-5 EST).   (After-hours purchases may delay processing until next business day)

See Customer Reviews Below: 

Submit your review

Create your own review

Average rating:  
 257 reviews

Enjoyed the videos and really gained alot by looking to improve on myself. I have many things I need to change in order to better my "calming storms."

Really enjoyed program

I have worked in places were staff definitely needed this course. I appreciate the reinforcement thatrespect is invaluable. Overall a great course for my field. Thank you!

course was enjoyable and informative I especially enjoyed the commentary with the videos

I did appreciate the focus on a mature and respectful approach to interactions in crisis mode and the need to maintain a calm attitude

Appreciate how the hierarchy of needs was tied into the training, have found working with kids who have experienced trauma that the feeling of safety or lack thereof, is one of the key triggers for crisis.

I have been taking courses like this for the past 18 years and this course was great. I learned a lot more information than I have before, which is sad. I liked the focus put on being aware of how my actions will impact the crisis situation. The only complaint I have is the sound. It seemed to go up and down as I progressed through the modules. Otherwise, it was great!

I think this was a pretty good introduction for some and a refresher for others

I enjoyed that the course was narrated somewhat off-script - it added a personal touch that made it easier to pay attention.

The videos assist in remembering points. Well organized and each part flows into the next for understanding. Both of the police videos were disturbing because of the way the African American men were treated.(I am anglo). I hope that it can be incorporated in your course that people with an 'agenda' will not be successful with crisis intervention. For this reason, de-briefing is an absolute must. It is excellent that you included the part of society that may be minimized: refugees, illegal aliens, developmental challenged, LGBTQIA. I did learn the importance of trauma in crisis. Thanks for this. I had no idea.

I felt that the material was presented in a very engaging way. I appreciated the personal experience that the course instructor shared, as well as some of the challenges to expect (which encourage me to refine my own practice through consideration of differences between individuals and situations and to reflect on what might work with a diverse set of challenges in mind). The advice to become more self-aware is very much appreciated. Becoming aware of the dynamics at play and how one's personal rapport, attitude, and expression can contribute to the resolution of crises was invaluable for me.

The instructor captured my attention, by providing real-life situations and actions and made me think of how I currently respond to crisis situations and how I can respond better in the future.

I think crisis intervention is one the most important trainings that needs to be given to people working in this profession. This course speaks volumes.

i felt this was a good experience for me and it showed me alot that i can use during in de-escalation.

Video were helpful and well communcated as good examples.

Specific details and examples provided were helpful.

I have worked in corrections nursing before, and was married to a law enforcement officer for 24 years. The time, effort, and techniques/approaches that you've built during your tenure, are a holistic approach. I appreciate the knowlege you've accrued, and are sharing with us, to help us provide better care, and do it more safely. This was a great class! I truly enjoyed it, and appreciate the insight.

Overall the course was put together well. Information flowed nicely. Given in an easy to understand format. Only improvement might be to reduce instructors background information and stream that part.

I enjoyed this course in comparison to other previous courses. Content was thorough and explained well. Enjoyed the examples through videos which also helped me learn how to identify the problem, helped with identifying effective verses ineffective methods and what could have been done differently to be effective in the situation. Good content and delivery.

The videos were a great reference and good to analyze on what happend and how to do better

This is the first course I've taken and I was doing several things wrong. I want to continue training on this subject.

Thank you for identifying the importance of self awareness

It was very informative, I enjoyed the visuals charts and the acronyms.

I enjoyed the learning process! Thank you! You made references so that I can further dive into information to customize my own personal approach(as we know, everyone's personalities are different). You refreshed and re-strengthened my skills in VIT and Active Listening and gave me peace of mind that I am proceeding correctly. I plan on letting my LEOs and the supervisors I preside over about this class and urge them to learn these techniques to diffuse situations they may encounter. Again, thank you

I don't believe there is much that can be improved upon in this course with the exception of further learning as there are more advances in mental health treatments. I was impressed with Brandon's extensive knowledge due to his background in the fields of mental health, law enforcement, and the military and found all the information in this course extremely helpful and enlightening. Keep up the excellent work guys.

Very informative and helpful! The instructor was great and all course information/material will help me on the path to become a Crisis Intervention Specialist.

Very informative and well presented. Videos helped in understanding.

This was a great way to refresh my knowledge of Crisis Prevention and Interverntion because it could be done in my own time!

Personally can also help in everyday life

Very helpful, Entertaining the best online course not boring at all

I really enjoyed the videos

Thank you! The course provided candid, solid examples based on the trainer's experiences that go a long way toward building rapport with students. Role modeling behaviors, tone, language was well done. If I recall correctly, at least two of the videos are also used by other trainers which helps to re-enforce key points. Re-enforcing key points is important because the language and approaches used by different trainers varies. For example, there seems to be no industry standard 'tools' SOLVE, Verbal Intervention etc. Each trainer seems to have their own approach, though the fundamentals of AL, Reframing, Summary, Empathy, Relationship and Rapport building are constant - of course with an eye for danger, possibility of physical encounter. Thank you for an unexpectedly good online training experience! My expectations for other trainings are now much higher 🙂

Loved the intermittent videos...

It was intriguing because this course went into depth about how you should respond and think about the person thats in crisis. On you are feeling and what your thinking because a lot of times you can de-escalate a crisis through verbal intervention strategies.

I thoroughly enjoyed this class. I am a nurse, and needed this certification for work, but after completing the class I know I will be able to use this information in my day to day life, as my husband and I are in the process of becoming resource parents.

This course was helpful in conveying how to de-escalate situations while maintaining respect for all involved. The course instructor was interesting to follow, even through an online presentation. His passion and experience helped to translate the information and it's role is future situations.

I very much learned some new techniques and am better able to realize how my actions or attitude is effecting the situations.

I thought the course was interesting and provided excellent information. The presenter was enthusiastic and maintained my interest throughout the course.This course provided the best information for my profession and presents a positive and encouraging philosophy for crisis intervention all types of individuals and behaviors.

I enjoyed learning how there are different techniques to de-escalate a situation.

The course was great. Used several videos that I had seen but this course gave me an understanding and wisdom of the actions that I had not recognized or heard before. This class has improved my knowledge more than an in-person class.

I really enjoyed learning about all the techniques for de-escalation.

This course pointed out from the beginning the concept of self-awareness and checking egos at the door. Not only is this concept useful in crisis prevention but also in professional roles as leaders.

I enjoyed the personal experience, stories, and videos.

Thank you very much. I was nice to have a teacher that is down to earth. it's also good to know that sometimes when I second guess myself it's a time I can learn from others and become a better me.

First on-line CPI course taken. It was very helpful.

I enjoyed the videos, it gave a break in the lecture, and kept me interested.

The entire training was very helpful and informative. I did not have access to the book, and that may have added to the experience.

Very informative CPI course for nurses working in corrections.

Great course, convenient on-line. I enjoyed the examples, videos, and perspective of the course developer is in line with my own.

I really enjoyed and learnt so many ideas to deal with the crisis.

Handbook is an essential tool, was able to follow the course without interuption, found it very interesting and very easy listening, videos were enlightening. I really enjoyed this course, my contact Tracie was so nice and professional.

Liked the videos, very detailed explanations of each slide

The course was easy to follow and detailed. I look forward to learning how to execute this in greater proficiency.

This was a GREAT course! I loved the instructor and the stories. I learned a great deal and I am very pleased!

I loved the videos, I would like to see more.It would be interesting to see an bad example and then show it how it could it been handled. I really liked Brendan, he really knew his stuff.


I found this couse to be very informative and helpful. It was somewhat of a review for me but had some points I had forgotten. I would recommend it to others that would like to add to their skillset.

As An RN in a prison hospital I get to care for mental health / severe psychiatric patients. Many tools I can use to improve outcomes. Self awareness and situational awareness I will work on. I benefited from hearing how to address a situation. I liked the videos.

I have been able to use this information in the workplace in real life situations and have found it useful and applicable.

I need more practice. Wish the book was mandatory, because I would like to purchase the book to go back and review many of the concepts. Would love to take more courses; and would love to learn much more!

I think that the breakdown of the videos are helpful. I personally find real life application through visualization more helpful than just continual listening/viewing a slide. Thanks for the course!

Thank you for the time, research, and development that went into designing this course! I appreciate all the information provided/presented here & will take the techniques and skills learned here forward with me throughout my life, and will remind myself to continually review the information. I'm so glad I ordered the handbook!!. I also appreciate the advice threaded throughout the course about knowing myself, and working on myself, for that is indeed paramount in responding to a crisis situation. Thank you!!

I come from a hospital where we as staff in the ER are routinely being threatened by patients, and some staff members have become concussed, hit, punched, spit on, kicked, etc. so we tend to be very proactive in regards to restraining patients. However, I have seen recently that perhaps we have been a little heavy handed and your program could help our staff and our patients. The fact that Brendan King is the real deal, and has extensive real-world experience with this makes it credible. Thanks for making a great program.

This course provided detailed examples of statements and tools that can be implemented in my position as an ER Psychiatric Nurse, some of which I have already had the opportunity to utilize with patients after having gone through the material over the past few days. It really is an 'updated' version of the training I have had in the past. It was very easy to understand, and the examples were realistic, coming from the instructor who has a tremendous amount of experience in crisis interventions. I plan on reviewing all of the material in this course soon, as I do believe the more frequently reviewed, the better I will be in handling crisis situations, which makes for a safer environment for everyone. Great job!

I have worked in a psychiatric hospital for 17 years. We have had several different coures but none that was this good. I moved to anther state and will be working in a prison through a travel agency. The prison requirers this course. I will certainly tell them this course is the best and they should keep this as a work requirerment. Thank you so much.

Thank you! I had a cpi certificate in the past and this was a good alternative.

Awesome job, course was very informative.

The instructor hands down kept me attentive the whole time. Unlike last on site class I took and couldnt stay awake

Content was a great learing tool for my job and other crisis intervention that I can use in many situations

Enjoyed the fact that I completed this training at my desk, facilitator was very clear and concise.

This course was very helpful and interesting. I liked how videos of actual occurances were used.

Needed cpi class... Informative course...will high recommend!

MY husband and I teach self defence and some of the material we have created is similar. I appericate the different ways to deal with families in a crisis at my work. Thanks!!


Even though it was an online course, it was easy to stay engaged and on target with the instructor. Loads of great information that I will use in my every day practice.

Entertaining with new and better approaches than I've seen in the past. I had been cpi trained in the past. I feel this will improve my safety at work and my ability to be the person on the team who can step up and deescalate a person in crisis.

Needed cpi blue card. Enjoyed the program / no improvement needed

I enjoy the video given during the course and the intervention technique 5 tips to deesclation. this cpi class was very good.

I appreciated the "real life" scenerios and would have liked some more of that type of training. Handbook was helpful and presenter was engaging and presented material in an effective manner.

This course was very informative... It helped understand how important your own nonverbal and verbal communication is.

course was helpful narrator did great in providing example and changed his tone of voice to help the listener understand the different ERLS as if thought the listener was in a crisis intervention. Helpful examples where shown threw videos. I needed cpi certificate course and this was perfect.

by Marie-Lise LeBlanc-Carrière on Crisis Prevention and Intervention Training (CPIT)

I enjoyed the video and follow up afterwards.

I found it interesting and informative. I was looking for a cpi class and found this.

This course should be recomended to healthcare staff. I've been in many situations where this information would have helped in a variety of situations. I will be making referrals to this program. Thank you!

This is a new environment that I will be working in, so I felt this course was extremely helpul in how to deal with inmates that I will be working with. I will continue to review these strategies, because they are also helpful in day to day life.

I enjoyed the videos to give some visual examples. Similar to cpi courses I had in the past but more concise.

This couse was very helpful in giving me information about how to deal with others in the kind of enviroment I work. It helped me se that not situations ahve to end with violence

It was nice to find an online resource for a cpi certificate that was full of good information!

I have taken two other courses for crisis prevention intervention. This course covered more thouroughly the verbal de-escalation techniques. The other cpi courses were more about the physical restraints and manual holds. I am very glad to have taken this course. Icame away with a better way of dealing with my aggressive and agitated patients. Thank you.

The course was original and interesting

It was very informative and I learned quite a bit. Thank you for this cpi certification.

I enjoyed the course.

The content was the most up to date with the different populations than past courses, I learned alot about myself!  I have had CPI training before, and this was far better I believe. Thank you!

I enjoyed the videos which gave good examples of how not to handle a crisis situation. I liked the various techniques that was provided for handling a crisis situation effectively. I also liked the explanation of why the techniques are more effective than techniques that would have been embraced and taught in the past.

Very informative. I learned things I didn't know.

thank you

I enjoyed the videos! Comparable to cpi certification courses I have taken.

thank you

This course was most informative and showed the human side of all situations. I am in the medical field and plan on going to Lebanon to assist with the refugee crisis and start my mission work journey. I am 5'5" weight is 118. For me to have learned the basics here today to get me through several different types of situations eased my concerns knowing i have the tools to communicate with empathy and compassion and respect. I also know when things are escilating so i know what should be done next to help decrease the crisis situation.Thank you so much for your professionalism and your human touch in teaching this very important material for all to remain safe. Donna Zaccagnini RN CCM Donna Zaccagnini RN CCM

It was very informative and will be helpful in preparing for a change in mycareer. It has made me more aware of my attitude and myreactions to situations. It was presented very well and easy to understand. Many coworkers are cpi trained and have crisis training, so this was helpful to take.

Love the convenience and information presented. I have taken cpi training in the past and this was a great option.

i enjoyed it


I liked the detailed outline, infographics and stories associated with each module. I have seen cpi courses offered before, and I am glad I took this one.

I enjoyed listening to the speaker and all the info. I would so recommend u to others. As a former CPI class graduate, this class was very helpful. Thank so much

I found the course very interesting and informative.

very informative

I enjoyed the format, the speaker was informative AND entertaining! Best cpi class I have taken. Thank you so much

I liked being able to do it at my own pace

This was a good beginners course. I had CPI training in the past, this was very comparable. Nothing I would add or change.

I enjoyed taking this course it was interesting,informative. The instruction was both informative and the instructor use the right humor,tone in confaying the information. I guess the only thing I would change if it could be a little more interactive.

It was GREAT!!!

Really enjoy this course. Loved that it was not boring. Getting cpi trained is a great add-on for my resume.

It was awesome!! Thanks, I really enjoyed using the cat to explain behavior approaches!

Excellent course!! Informative. Useful techniques.

Course was very helpful and interesting. It gave me alot of information that I can use at my current job and in my future.

This was a great training and I am grateful for Mr. King's shared insight and expertise. CPI blue card is expensive so this was perfect.

Studying PsychNursing, I don't remember getting into all the detail your couse made the information more valuable.


Change Nothing It Was BANGARANG!

this course is very unique and informtive. comparable to cpi certification.

I enjoyed learning about the various techniques of de-escalation and I am confidence that if I review once in every few weeks plus practice i will be a better person in hanling crisis intervention verbally to keep everyone safe. I needed cpi certification online, thank you.

I enjoyed the audio and visual aspects of the course and how everything had practical examples or real life scenarios. I needed to get my cpi training online for my job and this was a perfect fit.

I found the ERL model very helpful and think it will be very helpful in crisis situations to help you to communicate to otherstaff that come into the situation not really knowing what is going on. Being able to say one word to them and them be on the same page will be very helpful.

Really enjoyed the videos! Helped to understand the basic fundamentals of the program.

I enjoyed being able to break it up and not have to complete the training in onesit down.

Love love the convience and information presented

Great information. Very helpful

It was very through and I will be able to use these techniques in the future

Just about right amount of information. CPI certification cost more than this course.  Thank you.

Videos helped with understanding concepts of the course

I needed to renew my cpi certificate, but came across your site. Good course, good content. Thank you.

I needed a cpi course and was happy to take this one. Thank you! Keep up the good work.

I learned many good things from Your course and will suggest it to others.

I was especially impressed with the wisdom and common sense techniques taught in the deescalation modules. I appreciate the idea of treating the individuals in crisis fairly and not boxing them in/not causing them further damage. This was the most interesting deescalation classes I have taken so far in my career. I had CPI certification in the past. Thank you for your teaching style which kept me interested the during every module!

the course was very helpful, it will help me become a better person in my personal life. I was told to get cpi trained for my job, but this was a fun course. thanks.

Liked the course. Great examples provided

I think this course was great and cant think of any ways to improve

Very informative

good learning course

Learned new ways to diffuse situations.

This was user friendly.

i enjoyed the videos. they were very helpful to see something visual and put it with the text

I very much enjoyed the balance of lecture and media, though I would suggest adding more videos if possible. Thank you for providing a truly wonderful course!

You did a great job for an online experience. I have had cpi courses and other crisis training in the past. This was great.

Excellent course, like cpi training.

Thank you very much. This helped and will be useful in my profession as well as day to day living. My coworkers have had cpi courses before and this was very well done.

thanks guys. I was told to get cpi blue card and I know you are a different company, but this was perfect.

The material was presented in a very clear and concise manner. I enjoyed the video clips and I appreciated how well the Pinky video lined up with the presented theories. Most of all, I enjoyedthe instructors mock-scenarios (back and forths with himself) as this greatered my understanding by demonstratingreal life situations that I can realistically see myself being in. Great course!

Course was very detailed and was not as much as cpi blue card course.

Page 1 of 2:

Crisis Consultant Group, LLC

Richmond, VA USA

Phone: Toll Free: 1-866-978-9990